I've been with for more than 50 years - since school. Maybe I’ll try my other friend at Rich reported 35 minutes 1/2 Well… since you asked, yes *my friend* spent 30+mins on the phone explaining that their Mum’s account had been closed in error only to be told the SLA on the complaint would be up to 8 weeks so quicker to go into branch with their Mum OR have their Mum call CS Rich reported 35 minutes So rather than putting it right, notifying the customer what happened, advising there is nothing to worry about and that new cards etc are on the way, your process makes it their problem.Also I've been opening a account with you and its been 3 months whats going on? You can open accounts elsewhere easy jason reported 32 minutes your online banking platform is terrible I can never log in ever it just keeps making you change password then says thankyou and never let's you in.Had asked many, many times for a bill and was told one would be sent, to then receive a massive bill after about 6 months along with all my other bills. Olly reported 31 minutes I’ve had nothing but issues with BG since I moved into my house 18 months ago.So, if your bank closed your account in error and then told you that you had to set up all the direct debits again yourself, how would you react #askingforafriend I made a fairly large transition at the weekend and you now suspended my online banking even though I made the transaction and told you!Now after three attempts to call you expect me to wait over an hour to speak 1/1 reported 28 minutes yet again utter **** from you as a bank.# reported 25 minutes yeah i close it down and it says it log out me out without me logging in.John reported 23 minutes on the phone for 40 mins to speak to an advisor.reported 15 minutes remember when we bailed you out in 2008 without our money you would have gone to the wall challenge this for all your customers or suggest they change to standing orders / signpost to support do not stand by impotent we didn't when you needed our help. Antonia reported 12 minutes is there a problem I’ve had money put into my account n it’s not showing up.Totally unresponsive while I am racking up ££’s in interest and worrying about the offer expiring before they manage to complete Adam reported 11 minutes Any joy with this? I am having the same problem trying to re-mortgage with #Optimalegal.reported 10 minutes Very similar issue here too with British gas, they are not giving customers enough notice of what the new prices will be they are ripping off their customers customers exploiting them and I bet the other energy companies are no better absolute disgrace.reported 8 minutes The lloyds app is setup.You should refund the money at your customer request. reported 8 minutes You’re talking porkies Direct Debit Guarantee says something else.reported 6 minutes Quote ‘If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society’ end of quote.What has happened to your bank amd customer service!Its a shambles and if I get bank charges due to you locking me out I hope you can cover them! just the base rate goes up do you have to follow? You’ll end up with no customers before long as no one will have any money to bank. Gary reported 2 minutes Screwing people down to the bare minimum of life.Latest outage, problems and issue reports in social media:
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